Terms and conditions

By using www.zoron.com.ro as a visitor, registered member or buyer, you express your agreement with the imposed Terms and Conditions.


Company information

Zorzon is a trademark of S.C. Am Zorzon S.R.L. SC Am Zorzon S.R.L. is the owner of the site www.zorzon.com.ro, of the information and materials displayed on the website. SC Am Zorzon SRL is a legal entity registered in Romania, having its registered office in Timișoara, Str. Dan Capitan nr.5 ap.2, tel. 0731893528, registered at the Trade Register Office attached to the Timișoara Tribunal under no. J35 / 1300/2017, having fiscal code 37406718.


Product information and price

Zorzon produces and sells its own creations: jewelry, imitation jewelry and decorative objects. The photos used to promote the products and services are for information only. Zorzon products are made and decorated by hand, so the small differences between the image of the products on the website and the real product can not be considered defective.

Zorzon’s prices are subject to change without notice. Prices are displayed in RON and do not include VAT, as S.C. Am Zorzon S.R.L. is a non-VAT company. The cost of delivery can be added to the purchase amount, depending on the options chosen by the buyer.


Purchase information

In order to purchase goods and services through www.zorzon.com.ro you must register. The order is deemed to have been placed when you entered all required information into the checkout process, sent the order, and received a confirmation email from the registered email address.

The purchase contract is considered concluded with the confirmation by e-mail or telephone by Zorzon that the product has been delivered. Automatic messages sent by the system to confirm the placing of the order and / or the payment have no contract value.

The ownership right over the purchased products remains with Zorzon until the moment when the amount related to the transaction is collected in the account of S.C Am Zorzon SRL.

Zorzon reserves the right not to honor orders and to notify customers accordingly within 2 working days of placing the order. Any amount transferred for a failed order will be returned to the customer within a maximum of 5 working days from the order refusal notification.


Payment information

Payment for products and services purchased on the website www.zorzon.com.ro can be made by bank card or cash payment upon delivery.

Upon request, by order by e-mail at office@zorzon.com.ro you can also make the payment by bank transfer based on a notification sent by e-mail. The order will be delivered after viewing the transaction in our account. The product will be reserved for 3 working days to facilitate payment processing. Upon expiration of the 3 days, if the order is not paid, it will be canceled. Shipping may be expedited if you send proof of payment by email.

The price of the purchased products and services can be covered in full or in part by gift cards, or in part by discount codes.

Payments are made in RON, at the value displayed in RON, regardless of the payment method.


Product delivery information and delivery cost

The buyer can choose between the delivery of the product or its pick-up from the Zorzon workshop in Timișoara, Str. Dan Capitan no. 5, from Monday to Friday between 5 and 7 p.m.


Delivery types:

Delivery by bicycle to Timişoara, including Chișoda, Dumbrăvița, Ghiroda, Giroc, Moşnita Nouă, Moşnita Veche. For orders paid between Monday and Friday, delivery will be made within a maximum of 30 hours. The cost of delivery by bicycle is 20 lei.

Delivery by courier is made in Romania within 24 hours, if the order is paid by 12 noon, respectively 48 hours if the order is placed after 2 pm (only on working days). The cost of delivery by courier is 20 lei.

Delivery times may change during discount periods, or during public holidays, or if so advertised on the site.

Orders received on Friday, Saturday and Sunday will be delivered to the courier on Monday.

For goods that are no longer in stock but have the option to place orders, a period of 10 working days is added from the confirmation of the order to replenish the stock before the product can be delivered.

Stocks on the site are updated frequently, but some communication errors may occur. If the ordered product is no longer in stock, we will contact you with details.


Product return information

Purchased goods can be returned within 14 days. The return fee is borne by the buyer, unless a product other than the one ordered was shipped, or it was defective. The small differences given by the manufacture of the object are not considered defects. Purchased goods must be returned in the original packaging, with the original labels and accompanied by the invoice and this return form completed in Acrobat Reader or by hand, which you attach to the package, along with a copy of the invoice. Goods bearing traces of wear, which have been used, worn or damaged will not be accepted on return.

The goods must be returned to Zorzon at the address: Timișoara, Str. Dan Capitan no. 5, code 300402. Please notify us in advance of any return by email to office@zorzon.com.ro

For returned goods that meet the return conditions, we will return the value of the goods and, if applicable, the cost of delivery, if this was done through one of the delivery methods on www.zorzon.com.ro will be refunded to the buyer within 14 days from product receipt. The amounts will be refunded using the same payment method as the initial purchase, unless otherwise specified.


The online payment processor has no obligation to bear any of the costs associated with your request for a refund and refund of the amount paid and will not be liable in any way to you.


For any information regarding the return of your products, please contact us at office@zorzon.com.ro


Information on the guarantees granted

The products sold by Zorzon are new products, which are carefully inspected before delivery to ensure that they are free from manufacturing defects. However, if you notice product non-conformities due to a manufacturing defect, you have the right to request a free replacement of the product. The warranty period for new products is 30 calendar days.

The warranty for Zorzon products is valid only if the products have been used for the purpose for which they were produced and if they do not show defects due to improper use, care or storage.

In order to benefit from the guarantee, the products must be accompanied by the purchase documents from the Zorzon store.

All products benefit from a guarantee of conformity according to law no. 449/2003 on the sale of products and the guarantees associated with them. In the event of non-compliance, the consumer has the right to ask the seller to repair the product first or to have the product replaced, in each case free of charge, unless the measure is impossible or disproportionate. Any repair or replacement of the products will be made within a maximum of 30 days from the date on which the buyer notified the non-conformity of the product.


Information on the processing of personal data

Please see the Privacy Policy


Information on the copyright of the materials on the site

All information, models, photos on the site, collectively referred to as materials, are the property of Zorzon and may not be used by users of www.zorzon.com.ro except for the purpose of information about the products and services offered or the purchase of products and services. .

If you wish to use the information, images, texts or any other materials on www.zorzon.com.ro for any other purpose, please contact us at office@zorzon.com.ro and request our right to use them.